I. General validity

Isabella Dinstl provides her consulting services for the client as a management consultant and coach  exclusively according to the following general terms and conditions (hereinafter referred to as “terms and conditions”). In the event that individual parts of these terms and conditions become ineffective due to statutory provisions, these will be changed in accordance with the provision to be replaced, so that the changed provision comes closest to the original provision. Agreements that deviate from the General Terms and Conditions require the express written confirmation of Ms. Dinstl to be valid.

II. Object of the contract

1. The contract between Ms. Dinstl and the client comes into existence either in writing by signing the offer / order confirmation or by verbal order and relative acceptance by Ms. Dinstl. The acceptance is made by Ms. Dinstl confirming the verbally agreed service or starting providing the agreed services.
   The scope of each particular consulting assignment is contractually agreed in individual cases.
2. The type and scope of the services of Ms. Dinstl result from the respective offer to the client and are carried out according to the criteria specified in the (oral or written) offer.
3. The client is aware that the quality and success of the advisory services, in particular of development measures and coaching, depends to a large extent on the disclosure of personal and professional information, and generally on close cooperation between Ms. Dinstl and the client or coachee. Ms. Dinstl is therefore not responsible for any particular economic success.
4. The client provides Ms. Dinstl with all the necessary information and documents that are necessary in the context of the project. Participation in workshops, coaching and advice is at your own risk and responsibility. No liability claims of any kind can be asserted based on the knowledge acquired from Ms. Dinstl. Clients and participants are liable for any damage they cause. No liability can be assumed for the personal equipment or (valuable) objects of the clients and participants.
5. Coaching, counselling and consulting services: Ms. Dinstl uses all of the content of the advisory units according to the assignment, depending on the situation. The information and advice in coaching sessions and in all documentation is carefully considered and checked by the coach. In this sense, the success of coaching and consulting, which means that the customer can find satisfactory answers to every question, cannot be guaranteed. As there are no solution concepts offered in coaching and consulting, Ms. Dinstl assumes no liability for the customer’s actions resulting from the coaching. A service contract is concluded, not a contract for work. The customer is not obliged to purchase a certain number of coaching units. The coaching process can be interrupted by the customer at any time.
6. Coaching and consulting sessions do not include or replace medical, medical, psychiatric, psychological or therapeutic treatment or advice and are therefore not suitable for people in need of such treatment or support. Energy and light work, i.e. assistance to achieve physical or energetic balance using energetic methods, falls within the field of energetics and is not a substitute for medical or psychotherapeutic treatment. All clients bear full responsibility for themselves, are entitled to their own rights and are responsible for their own perceptions, feelings, cognitions, insights, experiences, etc.

III. Billing and payment mode

1. The remuneration depends on the type and scope of the services to be provided by Ms. Dinstl and is stated in the order confirmation in the event of a written contract. Unless otherwise agreed, all documents handed over to the client are included in the agreed remuneration.
2. For coaching or consulting packages, projects and workshops that extend over a period of 3 months, the fee will be charged in corresponding installments. The corresponding invoice amounts are due without deduction immediately after the invoice is issued. In the event of a delay in payment, default interest will be charged to the extent customary in the bank.
3. Travel and hotel expenses for project services outside Vienna – insofar as they result from the project work – will be invoiced separately to the client against proof. Usually the fastest means of transport is used. Overnight stays are also billed against receipt. In principle, Ms. Dinstl endeavors to keep all travel costs as low as possible, taking economic efficiency into account.
4. Cancellation:

Agreed coaching and consulting units can be postponed to an alternative date up to 48 hours before the date in consultation with Ms. Dinstl. Agreed coaching and consulting units that are canceled or postponed within less than 48 hours are considered cancellations and are charged at 100%. Coaching and consulting projects, such as packages for ongoing support, can be aborted or canceled at any time in compliance with the cancellation deadline of bindingly agreed dates. In this case, prepaid, open units will be reimbursed, the corresponding bonus of the package will be reduced according to the consumed units.

Upon cancellation of officially agreed services such as Workshops, facilitations or talks with binding dates, the following rules apply:

• Cancellation from Cancellation from the appointment up to 3 weeks before the agreed date, 25 % of the contract sum
• Cancellation between 3 weeks and 7 days before the agreed date 50% of the contract sum
• Cancellation shorter than 7 days before the agreed date, 100 % of the contract sum

Alternative cancellation agreements need to be written and signed. Postponement of consulting services to a new appointment within 2 months does not count as a cancellation.

5. Electronic invoicing: Ms. Dinstl is entitled to send invoices to the client preferably in electronic form. The client expressly consents to the sending of invoices in electronic form by the contractor.
6. In the event that interim bills are not paid, Ms. Dinstl is released from her obligation to provide further services. This does not affect the assertion of further claims resulting from non-payment.

IV. Confidentiality

1. Consulting, Coaching and Counselling are a matter of trust. Ms. Dinstl is obliged to maintain absolute secrecy about all business matters that come to your attention in the course of your order, in particular business and company secrets, as well as any information he receives about the type, scope of business and practical activity of the client.
2. Ms. Dinstl is committed to absolute discretion about the names of coached people and the content of the coaching, consulting or counselling. The only exception are orders for third parties, z.B. coachings of team members, order for testing in the course of an recruiting or assessment center, development centers, hearings etc. This means that there is an agreement between the company, which in this case pays the costs, and the coachee (the person to be coached) or candidate. In this case, the coachee or candidate clearly agrees that feedback can be returned to the company.
3. Furthermore, Ms. Dinstl undertakes to keep third parties confidential about the entire content of the work as well as all information and circumstances that have been received in connection with the creation of the work, in particular also about the data of clients of the client. The obligation to maintain confidentiality extends indefinitely beyond the end of this contractual relationship. There are exceptions in the case of statutory information requirements.
4. Ms. Dinstl undertakes to comply with the provisions of the Data Protection Act (GDPR, TKG 2003) and to take data security measures within the meaning of the Data Protection Act. Ms. Dinstl is entitled to process the personal data entrusted to her within the scope of the purpose of the contractual relationship. The client guarantees the contractor that all necessary measures, in particular those within the meaning of the Data Protection Act, such as declarations of consent by those affected, have been taken. The sending or electronic transmission of any data is at the client’s risk. Please find the current data protection declaration according to GDPR under the menu heading privacy poliy and data protection.
5. The client undertakes not to forward any confidential information generated within the project to persons / companies who are not involved in the project.
6. Unless otherwise agreed, Ms. Dinstl is entitled to indicate the client as a customer in reference lists.

V. Copyright: 

All verbal and written statements remain the intellectual property of the author and may only be used by the client in the context of the order. The copyright of all coaching concepts and documents belongs solely to Ms. Isabella Dinstl. The client is not permitted to reproduce the documents in whole or in part and / or to make them accessible to third parties without the written consent of Ms. Dinstl. The documents are intended for the client’s personal use. Publication, including excerpts, is prohibited.

VI. Scope:

Austrian law applies to all orders. The contractual partners will endeavor to settle any disagreements amicably – if necessary with the help of an arbitrator. In so far as ordinary courts have to be involved, Vienna is the exclusive place of jurisdiction.

If individual provisions are ineffective or if these agreements contain a loophole, this does not affect the effectiveness of the remaining provisions. Instead of the ineffective provisions or to fill the gap, an appropriate regulation should apply that comes as close as possible to the (presumed) will of the contracting parties prevailing at the time the contract was concluded.

Additional additions or amendments to this agreement must be in writing to be legally effective. This also applies to a departure from this formal requirement. With the signing of the offer or the agreement, any agreements and agreements made so far that are not expressly mentioned in this offer or this agreement will become invalid or invalid.